RETURNS & EXCHANGES POLICY
RETURNS WINDOW
You may return items within 14 days of delivery. Items must be:
- Unworn, unwashed, and in original condition
- With all tags and labels attached
- Packaged in their original protective wrapping
HOW TO RETURN
- Log in to your account and initiate a return request.
- Pack items securely with the original order slip.
- Ship using a tracked method (return shipping at your cost).
REFUNDS
- Processed within 5–7 business days of receipt.
- Original shipping fees are non-refundable.
- Refunds issued to the original payment method.
NON-RETURNABLE ITEMS
- Final sale items (marked “Final Sale”)
- Worn, altered, or damaged merchandise
- Swimwear & lingerie (hygiene reasons)
- Items without proof of purchase
EXCHANGES
For size or color exchanges:
- Return the original item.
- Place a new order online.
(Subject to availability)
FAULTY ITEMS
If you receive a defective product:
- Contact us within 48 hours of delivery.
- Provide photos of the issue.
- We’ll arrange a free return & replacement.
INTERNATIONAL RETURNS
- Customer covers return shipping costs.
- Refunds exclude original delivery fees.
- Customs duties are non-refundable.
IMPORTANT NOTES
- Returns must be postmarked within 14 days.
- Keep your return tracking number.
- Sale items may only qualify for store credit.