FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. All transactions are SSL encrypted.

Q: Is my payment information secure?
A: Yes, we use industry-standard 256-bit encryption and never store full credit card details.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: U.S. orders typically deliver in 3-7 business days. International shipping times vary by destination.

Q: Do you offer express shipping?
A: Yes, expedited shipping options are available at checkout for most locations.

SIZING & FIT
Q: How do I determine my size?
A: Refer to our detailed size chart on each product page. We provide exact garment measurements.

Q: Are your sizes true to standard US sizing?
A: Our pieces generally run true to size, but we recommend checking specific product measurements.

PRODUCT CARE
Q: How should I care for my items?
A: We recommend:

• Gentle machine wash cold
• Lay flat to dry
• Avoid bleach and fabric softeners
• Iron on low heat if needed

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items may be returned within 14 days with original tags and packaging.

Q: How long do refunds take?
A: Refunds process within 5-7 business days after we receive your return.

MATERIALS & PRODUCTION
Q: Where are your products made?
A: Our collections are ethically produced in certified facilities using sustainable practices.

Q: What fabrics do you use?
A: We work with premium natural fibers and OEKO-TEX certified materials.

ACCOUNT HELP
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

GIFT CARDS
Q: Do gift cards expire?
A: No, our gift cards never expire and can be used for any purchase.